Oct 16, 2015 - 02:59 PM
If the lid and/or seat no longer close slowly, that means that the damper(s) has failed on the unit. Replacing the damper can be done at home with just a basic understanding of mechanical parts. You will need to remove the bidet from the toilet and open up the housing to replace a damper.
Please contact our service center by e-mail, phone, or Livechat to order a damper.
Please have your proof of purchase and bidet model ready.
(877 339 5214 *firstname.lastname@example.org 8Livechat @ www.biobidet.com