Aug 10, 2016 - 01:34 PM
I am sorry to hear that you are having problems with the seat heater on your USPA-6800, I have a few questions for you so we can troubleshoot exactly what is wrong.
If the heated seat is not working, check to see if it is in Economy mode. That could keep the seat from heating up.
Since the water heater is working but the seat heater isn't, it is most likely not your remote, since the remote controls both heaters, but I would change the batteries just in case.
Finally, we wouldn't need to replace the entire unit, most likely the sensor in the seat is broken, and we would only have to replace the seat for you. It is something that we can authorize customers to do, and send them a waiver form for them to fill out so it does not void your warranty.
BBC Innovation Corporation
204 Berg Street
Algonquin IL 60102
Phone: 847) 458-2334
Fax: 847) 854-1296