Jan 09, 2017 - 01:57 PM
We can take 2 routes:
If you're capable to do the repair we can send you new seat/lid dampers along with color, step by step picture instructions.
If not, you can always utilize your warranty and send your unit in for repair.
In either case, it would be best to contact our customer support at 847.458.2334 to pursue either option.